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Quick Troubleshooting Guide
Before contacting our Technical Support Team, please ensure that you've checked the following:
Power
The indicator lights on the front of the modem provide valuable information about its operation. They change colour to designate the state of the items they represent. Below is a table and picture showing the indicator lights and what they represent.
Ensure power is turned on by checking the power indicator light is green. If you are using the battery, remove the battery and replace, then ensure the battery light is off indicating it is fully charged. If the battery light is Yellow it is charging, or if it is red it is less than 20% charged.
Cabling
Ensure that all cables are firmly in place from the computer to the modem.
Signal Strength
To ensure that you are receiving maximum signal strength to your modem, you may need to change the position of the modem until the signal light is green.
*NOTE*: It is suggested that you move the modem in very small incriments when adjusting.
| Signal Strength Indicator (SSI) |
| Constant Green |
Excellent signal |
| Constant Yellow |
Strong signal |
| Constant Red |
Good signal |
| Flashing Red |
No signal |
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| Battery Indicator |
| Constant Yellow |
Battery charging |
| Constant Red |
Battery is less than 20% charged |
| Flashing Red |
Battery is less than 10% charged |
| Off |
Battery is fully charged or not installed |
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| Power Indicator |
| Constant Green |
The modem is ON (AC or DC power) |
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